Question 1

What's the difference between Viewer and Collaborator?

Accepted Answer

Viewers can only view shared maps — no editing. Collaborators can accept invitations and actively edit shared maps, add POIs, and participate in real-time collaboration. Collaborators pay $10/month or $50 per map.

Question 2

Can I start on Starter and upgrade later without losing data?

Accepted Answer

Yes. All your maps, POIs, routes, and surveys carry over when you upgrade. Your data is never lost during plan changes.

Question 3

What counts as an "active project"?

Accepted Answer

An active project is any survey or map you're currently working on. Archived projects don't count against your limit. You can archive completed work anytime.

Question 4

What happens if I exceed POI or project limits?

Accepted Answer

You'll get a warning at 80% capacity with upgrade suggestions. At 100%, you won't be able to add new POIs or projects until you upgrade or archive existing work.

Question 5

Do collaborators need a paid account?

Accepted Answer

Collaborators need at least a Collaborator plan ($10/mo or $50/map) to edit. Free Viewers can only view. The map owner's plan determines available features.

Question 6

Can I pay per-map instead of monthly?

Accepted Answer

Yes. Collaborators can choose $50 per map (one-time) instead of $10/month. This is ideal for occasional project work.

Question 7

How does the 14-day money-back guarantee work?

Accepted Answer

New paid subscriptions are eligible for a full refund within 14 days of the initial payment. This refund window is separate from the product trial; add-ons and completed services have exclusions described in the Refund Policy.

Question 8

Is there a free trial?

Accepted Answer

Yes. New approved accounts receive one 14-day product trial after email verification. Trial accounts can evaluate core product workflows, but exports, reports, and printing remain locked until a paid plan is activated. Free Viewer is permanently free, and the 24-hour hands-on demo is a separate evaluation path.

Question 9

How do LiteMap, RouteGen, and MapPro work together?

Accepted Answer

LiteMap is the fast truck-routing entry point. RouteGen sends supported vehicle dimensions and gross weight to routing providers. It retains axle count and hazardous-material declarations in the route evidence, but live providers do not currently apply those two details as routing restrictions. MapPro is the deeper review layer for bridges, overpasses, culverts, wires, high-voltage lines, restrictions, road events, and field evidence. Routing is best effort, coverage varies by geography, and Google may partially apply or ignore requested restrictions. Every candidate requires current-data checks, field verification, and qualified professional review; RoadScope does not make a route legal, permitted, structurally certified, or guaranteed safe.

Question 10

What does the OS/OW regulations module include?

Accepted Answer

Full access to permit requirements, weight limits, height restrictions, and routing rules for all US states and Canadian provinces. Includes AI-powered summaries for your specific vehicle configuration.

Question 11

Do you support Canada + USA regulations?

Accepted Answer

Yes. Full coverage for all US states and Canadian provinces. Regulations are updated regularly to reflect current requirements.

Question 12

What exports do I get per plan (PDF/KML/GeoJSON/GeoPDF)?

Accepted Answer

Starter: PDF and KML. Operator: PDF, KML, and GeoJSON. Enterprise: All formats plus GeoPDF Map Books for engineering-grade deliverables, Avenza import, and full QGIS integration.

Question 13

What is QGIS integration and who needs it?

Accepted Answer

QGIS is professional GIS software. Our integration exports survey data in formats QGIS reads directly. Essential for engineering firms and DOT compliance work.

Question 14

Does RoadScope work offline?

Accepted Answer

Yes. The mobile app supports offline data capture with automatic sync when connectivity returns. Downloaded map tiles and cached POI data remain accessible offline.

Question 15

How do sharing permissions work?

Accepted Answer

Map owners control access levels: View-only, Edit, or Admin. Public links can be generated for external stakeholders. All changes are tracked with version history.

Question 16

What file formats can I import into RoadScope?

Accepted Answer

RoadScope supports 15+ import formats including KML, KMZ, GPX, GeoJSON, CSV, XLSX, Shapefile, GeoTIFF, DXF, LandXML, VEH, PDF, and MeasurePRO archives. This lets you bring existing route data and GIS layers into the platform without reformatting.

Question 17

What map providers and road data sources does RoadScope support?

Accepted Answer

RoadScope supports 7 map providers: Google Maps, SolTecWorld, Esri ArcGIS, Mapbox, HERE Maps, TomTom, and SolTecQC. Route Intelligence queries 10 road data sources automatically based on route geography: SolTecWorld (global structures), SolTecUSA bridge inventory (USA), SolTecQC Database (Québec structures), SolTecCAN (Canada bridges), SolTecON (Ontario incidents), Québec incidents, SolTecDE (Germany roadworks), SolTecFR (France structures), SolTecNL (Netherlands bridges), and SolTecDOT (bridge inventory for NY, TX, OH, MI, IL).

Question 18

What POI types are available for OS/OW constraint documentation?

Accepted Answer

RoadScope has 35+ preset POI types purpose-built for OS/OW operations: bridges, culverts, overhead utilities, traffic signals, railroad crossings and sidings, narrow road sections, weight restrictions, sharp curves, staging areas, escort transitions, and more. Each type has structured data fields matched to its specific constraint category. Rail crossings also benefit from a dedicated route intelligence layer that surfaces indexed crossing locations — including at-grade and grade-separated types — directly on route maps.

Question 19

What is the SolTecUSA Bridge Inventory Add-on?

Accepted Answer

The SolTecUSA Bridge Inventory Add-on overlays bridge inventory data directly on your route maps for all US states. It surfaces posted weight limits, deck condition ratings, vertical clearances, structure types, and bridge authority contacts — all without leaving RoadScope. This allows survey teams to cross-reference field observations against the federal bridge database during route planning and documentation.

Question 20

Does RoadScope support 360° street view imagery?

Accepted Answer

Yes. RoadScope includes a 360° Street View add-on that covers capture, processing, and in-app viewing. Field teams capture spherical footage using 360° cameras (Ricoh Theta, Insta360, and similar devices). The post-survey processing pipeline extracts frames, aligns them to the GPS track, and publishes a navigable street-level viewer inside the platform. You can inspect structures, clearances, and road conditions along your route without additional software.

Question 21

What is the SolTecWorld Structure Analysis Add-on?

Accepted Answer

The SolTecWorld Structure Analysis Add-on queries structures along your route — bridges, culverts, tunnels, overpasses, and similar features — and overlays them directly on the map. This gives survey teams a rapid reconnaissance layer before or during field surveys, identifying structure locations that warrant closer inspection or POI documentation.

Question 22

How do I import my 360° video? Do I need to install anything?

Accepted Answer

No installs. Record the drive with your Insta360 X5 (GPS on), open the recording in Insta360 Studio — the free app that comes with the camera — and click Export → 360 video with the default settings. Then open Import 360° survey in RoadScope and drag in the exported .mp4 together with the camera's original _00_.insv file: RoadScope reads the GPS track from it, so you do not need a separate GPX file (a .gpx from another device works too). Videos up to 16 GB each upload straight from the browser; for longer drives, split the recording into clips in Insta360 Studio. Frames are extracted and geotagged on our servers and appear on your map when processing finishes.

Question 23

How does NAV Live Dispatch work between the office and the cab?

Accepted Answer

NAV Live Dispatch shows every signed-in RoadScope Navigator crew on the office map with live GPS, current speed, and last-update timestamp. From any planned route, dispatch picks the driver and selects Send to NAV — the route, POIs, clearances, and any attached Driver Briefing PDF arrive on the device instantly. The driver Accepts to switch routes or Saves for Later, and that acknowledgment is timestamped on the route record. Field notes from the cab flow back in real time, and the PWA caches everything for offline resilience.

Question 24

What's the difference between the Driver Briefing PDF and the Full Report?

Accepted Answer

The Full Report is the permit-grade document for authorities, engineers, and clients — comprehensive constraint inventories, grade profiles, regulations, and full photo documentation. The Driver Briefing is a separate, crew-facing handout designed for the cab: a simplified route map, hazards in route-sequence order, critical POI callouts with photos and measurements, and operational notes for escorts and staging. Generate both — Full Report for the office trail, Driver Briefing for the people executing the move.

Question 25

What is the Client Delivery Portal and how do clients use it?

Accepted Answer

The Client Delivery Portal is a live, branded interactive map of your survey that you share via a single link — no login or software install on the client side. Clients open the link in any browser and can navigate the route, click POIs to see field measurements and photos, review the elevation profile, and share the link with their own stakeholders. Because it is live, updates you make in RoadScope are reflected automatically — no re-sending files.

Question 26

How does Document Hub versioning (V01 / V02 / V03) work?

Accepted Answer

Every generated artifact — Full Reports, Driver Briefings, Permit packages, Client Portal snapshots — lands in the Document Hub with a sequential version label (V01, V02, V03 …). Older versions are preserved, never overwritten, so you have a complete revision trail. Use Mark as Official to flag the current authoritative copy, and Compare to view what changed between two versions. Every upload, download, and replacement is logged with user and timestamp for a defensible audit trail.

Question 27

What lives in the OS/OW Document Center?

Accepted Answer

The OS/OW Document Center is a project-level workspace that organizes every supporting document a permit office, escort company, or driver might need: Permits, Regulations excerpts, Route Documentation, Engineering letters, Insurance certificates, and Field Photos. Documents can be linked to specific POIs (e.g., an engineering letter for a particular bridge) or to the route as a whole. Linked documents surface alongside the POI in the map and in generated reports.

Question 28

How does Permit Application Auto-Fill work?

Accepted Answer

Permit Auto-Fill takes data already captured in RoadScope — the route, the load envelope, the equipment configuration, and the carrier details — and pre-populates the appropriate jurisdictional permit application. Templates are maintained for the most common North American OS/OW applications and surface automatically based on route geography. The output is a strong starting point that you review against the issuing authority's current requirements before submission. Each generated application is saved to the Document Hub with a version label so revisions are tracked.

Question 29

What does Route Comparison let me compare between two routes?

Accepted Answer

Route Comparison shows two surveyed routes side-by-side across total distance and time, number and severity of clearance constraints, grade profile (max grade, sustained grade segments), POI count by category, permit jurisdiction count, and an overall constraint risk score. Export the comparison as a PDF to include in your permit application or report — a defensible record of why one route was selected over the alternative.

Question 30

What is Weather-on-the-Way and how is it different from a regional forecast?

Accepted Answer

Weather-on-the-Way time-aligns forecast wind, precipitation, visibility, and temperature to your planned route — segment by segment, at the projected time of arrival. The map and timeline color-code segments by severity, and a top-line risk banner summarises the move as Good to Travel, Use Caution, High Weather Risk, or Do Not Dispatch. A regional forecast tells you the weather in the area; Weather-on-the-Way tells you the weather your load will actually drive through.

Question 31

What does the Multi-Phase Workflow (Preplan / Road Survey / SharedMap) do?

Accepted Answer

Every POI and route can be tagged with one or more phases — Preplan, Road Survey, or SharedMap — so planning data, field-verified data, and client-ready data stay separated. The Phase Filter pill above the map controls both the sidebar and the map at once. Bulk Phase Switch moves every POI of a given type (every bridge, every utility) from one phase to the next in a single action. Reports can be scoped to a specific phase to produce phase-targeted deliverables.

Question 32

How do I pair a MeasurePRO device to a RoadScope project?

Accepted Answer

Open the Collaborative Survey panel and click Pair MeasurePRO — RoadScope generates a 7-day RS-XXXXXX pairing code. Enter that code on the MeasurePRO device's Connect screen. Once paired, photos and measurements captured in the field upload directly to the right POI with geo-tag, timestamp, measurement metadata, and operator preserved. If signal drops, captures queue locally and upload as soon as connectivity returns. A paired Insta360 unit on the same project has its exported 360 video imported through Import 360° survey, and the resulting frames are linked to the same POI.

Question 33

Can I switch the whole app between miles and kilometres?

Accepted Answer

Yes. Set your preferred distance unit in Settings → Workspace Preferences → Units (or use the toggle in the map sidebar). The change applies across the platform: route distances, NAV speed displays, distances in exports and reports, fields in the permit auto-fill output, and Street View ruler labels. Short measurements display in metres or feet with auto-promotion to km / miles for longer measurements. Clearance heights, widths, and weights are governed by their own unit settings under the same panel.

Question 34

Does RoadScope include rail crossing data on route maps?

Accepted Answer

Yes. RoadScope includes a dedicated Rail Crossings & Sidings layer sourced from external route intelligence sources, covering at-grade crossings, grade-separated structures, and siding locations across North America. On the map, each crossing shows its type, warning device information (signals, gates, flashers), and surface condition rating — all relevant factors when routing an oversize load that must cross a rail corridor. Rail crossings are also a first-class POI type, so you can document field observations alongside the indexed data. The crossing count is updated as new ingestion runs complete.

Question 35

What is the Rail Miller Module?

Accepted Answer

The Rail Miller Module is a dedicated OS/OW rail clearance workspace in RoadScope. It has three sections: a Clearances tab for logging field-measured rail crossing clearances on your route, a Community Search tab for finding anonymized rail constraint records contributed by other RoadScope users along the same corridor, and an OS/OW Rail Rules Reference Library with jurisdiction-specific rules (weights, clearance minimums, flagging requirements) organized by province and US state. Access it from Tools > Rail Miller.

Question 36

What is the 3D Digital Twin and how do I use it?

Accepted Answer

The 3D Digital Twin is a photorealistic 3D map layer where your route, POIs, and uploaded 3D models sit on real-world terrain. Open the 3D tab on any project map. Upload a GLB model file, drag it to its GPS footprint on the map, and lock the position. RoadScope auto-grounds the model using its bounding-box floor as the altitude reference. A Level-of-Detail (LOD) system swaps large models to a low-detail copy at distance, keeping the viewport smooth. Use the two-point measure tool on any placed model to verify its dimensions against the field record. If you don't have a CAD file, browse the Global 3D Model Library for community-contributed OS/OW structures.

Question 37

How does the Overhead Clearance Cross-Check work?

Accepted Answer

Open the Clearance tab in the route analysis panel, enter your load height (and optionally width and gross weight), set your safety margin, and click Run Cross-Check. RoadScope scans every POI on the route and classifies it as Clear (green), Caution (amber — within your safety margin), or Conflict (red Danger badge — less than your load height). Conflict POIs get a Danger badge on the map marker and in the sidebar list. Click any badge to jump to the POI and see its full measurement record. A per-POI-type envelope panel shows the tightest clearance across all Bridges, Utilities, or any other type at a glance. Conflict results are automatically included in the Full Report as a Clearance Conflict Summary table.

Question 38

How do I capture and export turn directions at intersections?

Accepted Answer

In the Field App, when you add or edit an intersection POI a turn-direction selector appears: L (left), R (right), S (straight), U (U-turn). Tap the correct option — it syncs to the office workspace in real time. If no field value was recorded, RoadScope calculates the direction from route geometry as a fallback (clearly labeled in reports). In the office, turn directions appear as colour-coded chips on POI rows and popups. All CSV and Excel exports include a Turn Direction column with a separate column indicating field-verified vs. geometry-derived status. Turn directions are included in the Turn-by-Turn Report with photo thumbnails and in the Driver Briefing PDF.

Question 39

What is the OS/OW Project Management module?

Accepted Answer

The OS/OW Project Management module lets you create projects with timelines, phase milestones, and a deliverable tracker for complex OS/OW operations. Milestones can be tied to permit submission deadlines and survey phase dates, with 7-day and 1-day email reminders. The deliverable tracker covers each required output — permits, surveys, reports, client deliverables — with owner assignment and status tracking (Pending → In Review → Complete → Blocked). This keeps multi-stakeholder operations organized without a separate project management tool.

Question 40

How does the AI Permit PDF Scanner work?

Accepted Answer

In the OS/OW Document Center, click Add Permit and choose Scan PDF. Upload any permit document and the AI extracts the relevant fields: issuing authority (jurisdiction), load envelope (height, width, length, weight limits), applicable route or corridor, permit conditions, and expiry date. The extracted data populates a structured permit record you can review and correct before saving. Permits are stored in the Document Center, included in the Permits Summary table in all Full Reports, and visible in the Reports Hub.

Question 41

Does RoadScope cover European routes?

Accepted Answer

Yes. European Union bridge, clearance, and weight-restriction data from external Route Intelligence sources is now included and refreshed on a weekly schedule, covering all 27 EU member states — from the largest datasets in Germany, France, and Italy to full coverage of smaller states like Luxembourg, Malta, and Cyprus. These records auto-overlay on routes that pass through European corridors — the same workflow as North American data, with no extra configuration required. European coverage is available on all plans.

Question 42

Can I use feet and inches (ft′ in″) instead of decimal feet or metres?

Accepted Answer

Yes. RoadScope supports three unit modes for clearance values: Metric (metres), Imperial decimal (feet), and ft′ in″. Switch in Settings → Workspace Preferences → Clearance Units. All clearance input fields, display values, report sections, and CSV/Excel exports use the selected format. The ft′ in″ mode is the standard for US and Canadian OS/OW permit applications and field documentation.

Question 43

Does RoadScope compare my field measurements with public government data?

Accepted Answer

Yes. Every structure on the route is reviewed against two sources: what your crew measured in the field with MeasurePRO, and what is published for that location — the US National Bridge Inventory (FHWA), Québec MTMD vertical clearances, Ontario MTO structures and OpenStreetMap. RoadScope puts both on the same route record, so the comparison is visible structure by structure, per lane where the public source publishes it. Missed structures: Published records along the corridor reveal bridges, culverts and overpasses the field survey did not capture. Errors in either source: A measured clearance and a published one that disagree are shown together, so the discrepancy gets investigated instead of trusted blindly. Per-lane clearances: Where a public source publishes clearance per lane (Québec MTMD), RoadScope shows every lane, not just the lowest value.

Question 44

Is Route Intelligence still a paid add-on?

Accepted Answer

No. As of v2.3.0 (June 2026), external Route Intelligence bridge overlays and clearance screening are free on all plans. You can activate Route Intelligence sources on any route without purchasing credits. The credit system is retained for advanced unlocks — full POI detail records, bulk data exports, and premium data tiers — but basic overlay access and clearance screening are included at no extra cost.

Question 45

What is the AI Report Studio and can I use my own report template?

Accepted Answer

The AI Report Studio drafts survey reports with AI assistance directly from your route and POI data. You can upload your own report template — PDF, DOCX, or HTML — and RoadScope maps its sections deterministically to the survey content; any section that can't be resolved is flagged instead of guessed. After generation, a revision chat lets you refine the draft conversationally, and a 7-check pre-publish quality gate audits taxonomy, coverage, styling, and clearance verdicts before the report can be published.

Question 46

Can Route Intelligence filter findings by my load dimensions?

Accepted Answer

Yes. Enter your load height and width and every Route Intelligence finding is classified as Match, Excluded, or Unknown — excluded structures are blocked from POI creation, exports, and reports so they can't pollute your deliverables. Normalized Height (m) and Width (m) columns appear in Excel exports and POI reports, your last-used filter is remembered across sessions, and you can also scan a drawn map area instead of a route.

Question 47

What does the Max Load AI assistant do?

Accepted Answer

The Max Load assistant is an app-driving AI launched from the map tool palette. Ask it to analyze the maximum load envelope for a corridor and it works directly with your survey data — clearances, structures, and route constraints. Every action it proposes is presented for your review before it runs, so you stay in control of the analysis.

Question 48

How does the Advanced POI Filter on the Shared Map work?

Accepted Answer

When you share a route with a client, they can filter the map to show only the constraints relevant to their specific load. The filter controls include: POI type chips (bridge, utility, signal, etc.), dimension range sliders for height, width, and weight limits, and saved filter presets for configurations they reuse. A prominent header banner lets them enter their load height directly — RoadScope immediately highlights every POI where the documented clearance conflicts with their load, and the Envelope tab stays in sync with that same load height: its clearance cards filter to the matching structures and recompute pass/fail against the survey's minimum clearance. Photo thumbnails, Key Findings & Notes, and Markdown-formatted sidebar notes are also visible to the client.

Question 49

What is a route survey and why is it required for OS/OW transport?

Accepted Answer

A route survey is a physical, on-the-ground assessment of a transportation corridor to identify constraints, clearances, and conditions that affect the movement of oversize or overweight loads. Many jurisdictions require route surveys for superload permits, and all serious OS/OW operations conduct them to prevent costly surprises and establish liability protection.

Question 50

What software do heavy haul companies use for OS/OW route surveys?

Accepted Answer

RoadScope is purpose-built for OS/OW route surveys, providing tools that generic mapping apps lack: structured POI capture with OS/OW-specific categories, GPS-tagged photo documentation, elevation profiling, grade analysis, permit-ready report generation, and multi-jurisdiction compliance support. It replaces notebooks, spreadsheets, and phone photos with a professional survey system.

Question 51

What is the difference between route planning and route survey for heavy haul?

Accepted Answer

Route planning identifies a candidate path from origin to destination. Route survey physically verifies that path against real-world conditions: actual clearances at bridges and utilities, road surface conditions, intersection geometry, and field-observed constraints not visible on maps. Route intelligence combines both into a permit-ready, defensible decision.

Question 52

How do I document bridge clearances for a permit application?

Accepted Answer

Document each bridge with GPS coordinates, measured vertical clearance at the travel lane, survey date and measurement method, photo documentation of the structure and posted signs, posted weight limit, and bridge authority information. Systematic documentation in RoadScope ensures this data is structured, verifiable, and directly usable in permit submissions without transcription errors.

Question 53

How do I create permit-ready route documentation from a field survey?

Accepted Answer

In RoadScope, field survey data captured via the mobile app feeds directly into the same route record that generates permit documentation. Reports, turn-by-turn direction lists, constraint inventories, and map deliverables are all generated from the same data — no rekeying or transcription. The field data becomes the permit documentation.

Question 54

Why does grade analysis matter for oversize and overweight loads?

Accepted Answer

Grade analysis surfaces sustained grade sections, critical transitions at crests and sags, and compound curve locations where horizontal and vertical constraints coincide. For heavy loads, this informs trailer selection, escort requirements, braking zone identification, and permit conditions. Grades acceptable for standard freight may be critical constraints for a permitted oversize move.

Question 55

How does RoadScope handle routes that cross multiple states or provinces?

Accepted Answer

RoadScope supports multi-jurisdiction route management by organizing route segments by jurisdiction, documenting applicable regulations per authority, and generating permit route lists in the formats each state or province requires. All jurisdictional segments are managed within the same project record, preventing the data fragmentation of managing complex moves across multiple permit applications.

Question 56

What is a superload permit and when is it required?

Accepted Answer

Superload permits are required for loads significantly exceeding standard oversize/overweight thresholds — typically loads wider than 16 feet, taller than 16 feet, longer than 150 feet, or heavier than 200,000 lbs gross vehicle weight. Superloads require detailed engineering analysis, comprehensive route surveys, and often separate bridge authority approval before the permit is issued.

Question 57

How do I determine escort requirements for a permitted move?

Accepted Answer

Escort requirements depend on load dimensions, weight, route characteristics, and jurisdiction-specific rules. The OS/OW regulations module in RoadScope provides escort requirements for all US states and Canadian provinces based on your specific load configuration. Requirements vary significantly by jurisdiction — what requires one escort in one state may require law enforcement in another.

Question 58

What documentation is typically required with an OS/OW permit application?

Accepted Answer

Standard permit applications require: exact load dimensions (height, width, length, weight), trailer configuration details, origin and destination, route description with turn-by-turn directions, bridge and clearance documentation, vehicle registration and insurance, and often a route map. Superload permits additionally require engineering analysis and may require bridge authority approval.

Question 59

How does RoadScope support wind turbine transport route planning?

Accepted Answer

RoadScope supports wind energy logistics with grade analysis for long-trailer configurations (blade dollies, modular trailers), blade sweep documentation at intersections, rural bridge assessment, multi-jurisdiction permit management across long corridors, and professional deliverables for EPCs, developers, and DOT authorities. The platform handles multi-turbine projects with dozens of simultaneous delivery routes.

Question 60

What specific features support heavy haul carriers and fleet managers?

Accepted Answer

Heavy haul carriers use RoadScope for route planning with clearance awareness, field survey before moves, grade analysis for specific load configurations, permit documentation for all jurisdictions on the route, driver briefing package production, escort coordination documentation, and project archiving for repeat routes and liability reference.

Question 61

How do route survey consulting firms use RoadScope?

Accepted Answer

Consulting firms use RoadScope to centralize field surveys across teams with standardized POI documentation, produce professional client deliverables without manual assembly, maintain version history and audit trails, manage multiple concurrent client projects, collaborate with clients and stakeholders through controlled access sharing, and archive completed projects for reference and reuse.

Question 62

Can escort and pilot car companies use RoadScope for pre-trip surveys?

Accepted Answer

Yes. Escort teams use RoadScope's mobile app to capture GPS-tagged observations during route surveys, document constraints with structured POIs, share data in real time with planners and carriers, and verify routes before complex moves. The platform replaces notebooks and phone photos with structured field intelligence that connects directly to the project record.

Question 63

What support channels are available (email, phone, same-day)?

Accepted Answer

All plans get email support. Operator plans get 48-hour response. Enterprise gets same-day. Add Priority Support ($65/mo) for phone access and guaranteed same-day response.

Question 64

What does training include and who is it for?

Accepted Answer

8 hours on-site: installation, calibration, team certification, workflow setup. Best for teams adopting RoadScope company-wide. Includes 30-day follow-up support.

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